Cameron Jackson
Systems Specialist · City of Carson
Experience Highlights
- Serve as the City's cloud subject matter expert for AWS and Azure, advising on cloud services and guiding the City's cloud adoption as its footprint grows
- Maintain the City's evolving AWS and Azure cloud infrastructure, support architecture decisions, and administer planned service and feature upgrades as new capabilities are introduced
- Led the citywide multifunction printer (MFP) refresh end to end: ran the RFP from posting through vendor selection, delivery, and City staff training, held vendor meetings, configured the print server, and scoped Active Directory print groups, deploying to the entire City with zero downtime and upgrading the production repro printer fleet in the same effort
- Led part of the City's ticket management system migration, adding automation and self service workflows that reduced Tier 0 tickets by 30% and let staff resolve common requests without IT intervention
- First point of contact for companywide IT across Windows and macOS fleets at a publicly traded advertising technology company, triaging and resolving hardware, software, network, and access issues within SLA for a hybrid workforce
- Administered enterprise identity and SSO as the company's Okta administrator, owning user and group provisioning, access policies aligned with RBAC, application assignments, and prompt deprovisioning at termination across Okta, Google Workspace, and Microsoft 365
- Configured and maintained Okta SSO application integrations for the internal SaaS stack, managed application specific permission tiers and access policies, and resolved advanced issues beyond Tier 1 troubleshooting
- Administered the internal SaaS account lifecycle (provisioning, procurement, license reconciliation, onboarding/offboarding) in support of SOX and NIST CSF compliance controls, including access reviews and audit evidence for identity controls
- Led the hardware rollout as primary technical point of contact during the company's acquisition of a subsidiary organization: imaged, provisioned, and deployed workstations for the newly onboarded workforce with zero disruption to ongoing operations
- Owned the full employee onboarding and offboarding lifecycle (account provisioning, asset issuance, access setup, and secure decommissioning) for a global semiconductor company's California site
- Administered accounts and access in an enterprise environment managed with Active Directory: provisioning/deprovisioning, permissions, and password/account recovery support
- Tracked and audited hardware inventory, including warranties, documentation, and lifecycle status, across hundreds of assets, maintaining audit ready records for a global semiconductor company
- Maintained, upgraded, and replaced hardware and application software across campus labs and staff workstations
- Led troubleshooting initiatives spanning networking, hardware, and end user software; documented resolutions in a reusable knowledge base
- Led consolidation of physical departmental records into cloud storage, digitizing and organizing files to support officewide records modernization
- Organized and led departmentwide secure disposal of sensitive records in compliance with university data retention policy
Technical Skills
Cloud
Automation & IaC
Identity & Security
Systems & Networking
Certifications
Education
Professional Summary
I'm a multicloud certified IT professional and the Systems Specialist for the City of Carson, where I serve as the team's cloud subject matter expert for AWS and Azure while running the City's core systems: LAN/WAN support, Microsoft 365 and Entra ID identity and access, and citywide projects like a zero downtime printer (MFP) refresh and a ticket management system migration that cut Tier 0 tickets by 30%. Over ten years I've grown from campus help desk into technical support and IT support engineering at MediaAlpha and Infineon Technologies, with deep Okta and identity administration experience along the way. I hold the AWS CloudOps Engineer Associate, Microsoft Azure Administrator (AZ-104), and CompTIA Security+ certifications, and I build cloud projects spanning infrastructure as code (Terraform), CI/CD, and automation across both providers.
Contact
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